Refund Policy

Our Return Policy

We stand behind every product in our store. If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Returned within 30 days of delivery
• Item is in its original, unused condition
• Original packaging is intact
• Proof of purchase (order ID or confirmation email) is provided

The following items are not eligible for return:

• Items marked as "Final Sale"
• Perishable or consumable goods once opened
• Downloadable products
• Items damaged due to misuse

How to Start a Return

1. Email us at info@brewowlcoffee.com with your order ID and reason for return.
2. We'll respond within 24 hours with a prepaid return shipping label.
3. Pack the item securely and drop it off at the nearest shipping location.
4. Once we receive and inspect the item, your refund is processed within 3–5 business days.

Refund Timeline

After we receive your returned item and approve the refund:

• Credit/Debit Card: 5–10 business days to appear on your statement
• PayPal: 3–5 business days
• Store Credit: Instant — valid for 12 months

Exchanges

If you'd like to exchange an item for a different size or variant, follow the same return process and specify the item you'd like instead. We'll ship the replacement as soon as we receive your return.

Damaged or Defective Items

If your order arrived damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will send a replacement immediately at no cost to you — no return required.