Frequently Asked Questions

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secured with SSL encryption.

Orders can be modified or cancelled within 24 hours of placement. After that, the order enters processing and can no longer be changed. Please contact us immediately at info@brewowlcoffee.com if you need help.

Absolutely. We use industry-standard SSL encryption and never store your full card details. All payments are processed through certified, PCI-compliant payment gateways.

Yes — a confirmation email with your order ID and summary is sent immediately after purchase. Check your spam folder if you don't see it within a few minutes.

Standard shipping takes 5–10 business days. Express shipping (2–3 business days) is available at checkout for an additional fee.

Yes! We offer free standard shipping on all orders over $50. Orders below that threshold have a flat shipping rate shown at checkout.

We currently ship to the US, Canada, UK, and most of Europe. International delivery takes 10–21 business days. Additional customs fees may apply depending on your country.

Once your order ships, you'll receive an email with a tracking number. You can also use our Orders Tracking page — just enter your order ID and billing email.

If your order arrives damaged or doesn't arrive within the estimated window, contact us right away. We'll arrange a replacement or full refund at no extra cost to you.

We offer a 30-day money-back guarantee. If you're not completely satisfied, return the item in its original condition and packaging for a full refund.

Email us at info@brewowlcoffee.com with your order ID and reason for return. We'll send you a prepaid return label within 24 hours.

Once we receive the returned item, refunds are processed within 3–5 business days. The amount will appear on your original payment method within 5–10 business days depending on your bank.

Yes. We carefully select products from ethical, sustainable sources. We prioritize suppliers who support fair trade practices and environmentally responsible production.

We recommend rinsing all equipment with warm water after each use. Avoid harsh detergents on filters and puck screens. Deep clean with a soft brush weekly for best results. Each product page includes specific care instructions.

Yes! We offer wholesale pricing for cafes, hotels, and retailers. Contact us at info@brewowlcoffee.com with your business details to get a custom quote.